electronic repair
Repair flow logistics require the right balance between costs and customer experience. Our smart repair solution allows you to balance your budget and expectations for each country you operate in.

Repair returns

The right balance between speed, costs and customer experience

The logistics of repair flows requires a balance between speed, cost, and customer experience. Especially when repair activities are centralized, fast-paced cross-border logistics can be necessary which brings along high costs. In the meantime consumers are often subjected to complex shipping procedures and lack of communication.

A different return flow for each country 

By making use of local carriers, and benefitting from the cost and speed of consolidated express shipment, total turnaround time is reduced. Return flows can be adjusted per country, allowing our clients to have the best solution for each market they operate in.

Join our workshop

Is your organization considering to centralize or outsource repair activities? We offer made-to-measure workshops to help you define the short and long term centralization strategy. Workshops typically include data analysis, system and interface changes and customer experience and sustainability considerations. The outcome of the workshop will give you multiple potential logistical solutions.


Get in touch with one of our experts!

T. +31 30 299 55 00

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Services from our menu for repair returns:

  • Parcel logistics
  • Label and Track & Trace portal
  • Pre-alerted and scheduled delivery
  • Consolidated forwarding or Consolidated express forwarding
  • Aggregated reporting

Together we can combine, add and change services from our services menu untill we have established the perfect solution for your organization.

New services become available as we are continuously developing; a service can always be added or removed according to your organizations needs.



Want to know more? Let's discuss the possibilties for your company:
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    The benefits of this solution:

    • The right balance between cost and speed
    • The best combination of making use of traditional and courier flows
    • Manage the expectations of your client through clear tracking communication
    • Smart flows allow different setups for in-warranty vs. out of warranty products
    • Adjustable flow for each country