Repair returns

The right balance between speed, costs and customer experience

The logistics of repair flows requires a balance between speed, cost, and customer experience. Especially when repair activities are centralized, fast-paced cross-border logistics can be necessary which brings along high costs. In the meantime consumers are often subjected to complex shipping procedures and lack of communication.

A different return flow for each country 

By making use of local carriers, and benefitting from the cost and speed of consolidated express shipment, total turnaround time is reduced. Return flows can be adjusted per country, allowing our clients to have the best solution for each market they operate in.

Join our workshop

Is your organization considering to centralize or outsource repair activities? We offer made-to-measure workshops to help you define the short and long term centralization strategy. Workshops typically include data analysis, system and interface changes and customer experience and sustainability considerations. The outcome of the workshop will give you multiple potential logistical solutions.