Man at Cycleon
Different return reasons require different return solutions. Together we can combine, add and change services from our services menu untill we established the perfect service for you.

Our solutions

Cycleon is the only reverse logistic partner that offers multiple after sales return management services throughout the entire customer journey.

Depending on the complexity of your current and future setup and goals, we can design the right solution for your organization, adding services when and where required. Together we compose your own service portfolio based on your type of returns:

 

Want to know more?

Get in touch with our team for a tailormade solution for your organization. Together we determine what works best for your specific needs.

The benefits of our solutions:

  • All local logistic contracts managed centrally
  • Consolidated returns network throughout Europe, Australia, Canada and the US
  • Pre-alerted deliveries to your warehouse
  • Online self-service portal with Track & Trace
  • Outstanding reporting tools for additional insight in your returns flow

Each solution is built up out of the following services:

1. Portal interface and integrations

We provide a combination of solutions through single point interfaces. All our logistical services can be addressed through a single portal and are reported in one report. Our interfaces connect through a single API. Together with our clients we can configure the right interface for your solution.

cycleon carrier

2. Carrier contract management

Our IT-systems integrate with postal services, carriers, and other transport providers to configure the right solution for your situation. We select the services you need, manage the contracts and carrier performance. Our clients get to benefit from the service of different vendors whilst dealing with one single party.

3. Return handling

In our local and central return centres, we can perform several return handling activities. These services can be performed to acquire or enrich data on item level for several reasons. Based on the acquired data, system driven decisions can be made to dynamically increase the efficiency of returns management.

4. Value Recovery

Many returns can't be reintroduced in our clients' supply chain due to the disruptiveness of the return processes, different quality levels or several other reasons. For products that should not be reintroduced to the supply chain, we offer several levels of value recovery services, including refurbishment and  B2B as well as B2C resell services.