What is the best method for returns management?
June 5th and 6th Cycleon sponsored Deliver 2019, the European Rendezvous for E-Logistics. The concept of Deliver relies on one-to-one meetings between selected sponsors and hosted decision makers in retail, as well as meaningful discussion about latest trends in e-Logistics through keynotes and workshops. Cycleon hosted the workshop 'What is the best method for returns management'? And with many A-brands we discussed seven topics about Returns Management. The main outcomes were:
- 51% says the costs of returns are becoming too high
- 62% finds a great customer experience most important in a return strategy
- 62% says returning an item should be as easy as possible for their customer
- 73% prefers their returns to come back at low speed & low costs.