16 May 2019

Cycleon completes its North American footprint - Jabra expands partnership in both United States and Canada

GN Audio A/S, part of the GN Group that was founded 150 years ago, produces Consumer and Enterprise headsets under the brand name Jabra. This month, Jabra expanded its return services to incorporate both Canada and United States in addition to the European and Australian returns activities already covered by Cycleon. Cycleon has helped to build customer loyalty and retention by offering a customer friendly return process. This has reduced the call center workload, resulting in lower call center costs. The automated global platform manages the entire drop-off return process, maintaining up to date and easily accessible information at any time using customizable reports. Martin A. de J. Hartvigsen, Senior Director, Jabra Support & Services, GN Audio A/S: “We have been working with Cycleon for almost 10 years because of their expertise and flexibility in establishing network and solutions for our needs - especially in the aftermarket services arena, where Cycleon, as a global player, makes it easy for us to operate and scale our reverse logistic models in a structured manner across markets. In this way, we have been able to expand our services for our Jabra product portfolio, outside of Europe to include Australia and North America. In the future, we will be looking, together with Cycleon, at solving reverse logistic challenges in additional countries to bring the most seamless return models to our BtB and BtC customers.” This year, Cycleon has expanded its reliable return services to Canada, with the new return center located in Toronto. Jabra is the first client to go live in Canada, and more customers will follow.