Reverse logistics is the term used for all operations related to the return and reuse of products and materials. Goods are moved from their final destination for the purpose of maintaining value.

 

What secures a positive returns experience for consumers?

+ A consumer-focused returns policy.

+ Returning products should be as easy as purchasing them.

+ Free or low-cost returns.

+ Transparency with consumers throughout the returns process.

+ A flexible return period.

+ Clarity for customers over the returns policy.

+ A reduced lead time and quick turn-around for returns.

 

What are the benefits of a robust returns process?

+ Customer satisfaction leads to returning business and consumer loyalty.

+ Retaining the value of returned goods maintains profit margins.

+ Sustainable initiatives save costs both financially and environmentally.

+ Reduced labor costs through an optimized returns solution.