What are the benefits of working with Cycleon?
Trust Cycleon to handle your returns and benefit from:
- A global solution with a local touch
Because of our global presence, our returns solution is easily scalable to almost any European country, North America & Australia. At the same time, different set ups can be created depending on your business strategy in each country.
- Improved customer journey & satisfaction
Our solution is designed to satisfy your costumers when they complete their returns journey. It's achieved by making the return process transparent for the customer and by lowering the refunds lead time.
- Quick refunds; quick re-buy.
- Customer service costs reduction.
What is the percentage of the enquires related to returns that your CS team handles daily? We know the numbers are high. Automizing the returns procedure, making the parcel journey transparent & refund faster contributes towards cutting the CS enquiries.
- Reduce DC disruption. Focus on outbound.
Receive sorted & consolidated pallets with your items, all ready to put back in stock.
- Smart business routing.
Our value added services allows you to share the data on returned items early so you can decide where to route your returns depending on their condition & value.
- Get rid of the returns hassle in your back office.
We manage the full return cycle for you. Spare your team from managing the carriers & warehouses contracts & relationships.
- Retain the value of your product.
It is not a secret - the longer item stays in a return loop - the lesser it's value. Receive your "ready back to stock" item faster & derive more value from it.
- Make data driven decisions.
Analyse customers returns behaviour & get financial insights on your total Reverse logistics flow
The average cost-saving with Cycleon is 49%. This return cost covers the entire return journey from your international customer all the way back to your warehouse.
Please let us advise how Cycleon's Return Management solution can benefit your organization.
What is the difference between a solution and a service?
A solution is offered for a type of industry your company is in, or a specific holistic problem your organization is looking to solve . We offer solutions for E-Commerce, Retail, Repair and & Refurbish&Resell.
Each solution consists of multiple different services. To name a few services: Label in the box, Drop-off locator and Self Service portal.
Who are clients of Cycleon?
The client portfolio consists of many international A-brands; mainly within the fashion and electronic industry either in E-com or Retail. Our clients are among the largest in the world and are often either in the Fortune 500 or Forbes most valuable brands and are based mainly Europe, the US Canada and Australia. A few of our clients wrote us a testimonial.
In which continents is Cycleon active?
Cycleon offers Returns Management solutions throughout Europe, the USA & Canada and Australia.
Where is the Cycleon office based?
Being part of Reverse Logistics Group (RLG), we have 20+ offices on four continents: Europe, Australia, USA and Canada. Cycleon headquarters is based in Utrecht, The Netherlands.