Service Management Returns

Service Management Returns

Defective products could have a strong impact on your brand image. The end-customer’s perception of your company is shaped by how issues are resolved. Our solutions help drive costs down, while creating value and increasing customer satisfaction.

Our international end-to-end return management solutions are not just about the return, the repair or sending the product back to the customer; it is about creating a positive experience and helping you maintain and strengthen your customer’s brand loyalty.

Cycleon offers various solutions, including the registration of product returns online, via call centers, through any of your sales channels or any of our return centers. We manage the logistics both for consumer (C2B) and for retail returns (B2B).  We add value with services such as sorting, content check and integration of repair, remarketing and recycling. We operate through a single integration platform, reducing complexity and costs, whilst increasing transparency and control for all users. 

 

Your benefits

  • Single platform, reducing complexity
  • Efficiency and cost reduction
  • Improved customer satisfaction
  • Service optimization by integrating stakeholders in the service supply chain
  • End-to-end transparency and control
  • More value with smarter services; flexible sorting, content checks and  integration of third parties