Speed of service is critical for product recalls
Product recalls are a liability for organizations, with a potentially negative impact on their brand value, stock price and future sales. Too often organizations have only limited visibility over the reverse logistics chain, preventing them from containing the recall issue and taking control.
In case of a product recall; our clients use an advanced recall program instantly, ‘by the flip of a switch’. Take away the hassle and time consuming effort of having to start up a recall program when needed, by having a dormant platform ready to be used. It is the difference between pro-actively acting and re-actively acting on a recall, saving the valued brand identity from significant harmful damage often caused by a re-actively managed recall.
- Efficient Return Network
Managing an efficient return process requires specialist skills and the availability of a reliable network. We ensure the reverse logistics process is up and running fast because it already has a return network readily available.
Our return solutions can be seamlessly integrated into any existing internal and outsourced logistics process. Clients can continue to use selected existing systems and still benefit from the Cycleon solution, even in the critical case of product recalls.
- Communication
Avoiding speculation and market uncertainty is critical if there is a problem with a product that requires a recall. Our solution can be made operational in just a few days and thus the product recall can be communicated fast after the problem with the product has been identified.
- Flexible Solutions
We believe in fit-for-purpose reverse logistics solutions that can be tailored to changing needs within the organization. Our clients are able to make a variety of individual choices on how to organize the return process, all depending on the company's policies, preferences and actual needs. Our partnerships ensure that there is always enough capacity in the return channel to deal with peak returns
