Cycleon continues its global rollout and now launches in Australia
GN Audio and Cycleon have rolled out their partnership to include Australia in their ‘take back and return’-program. With this, Cycleon, an affiliate of the Reverse Logistics Group (RLG), adds a whole new continent to their and the Group’s portfolio.
GN Audio and Cycleon build a strong partnership in Europe since 2008. Now, Australian users of GN Audio’s widely used headsets for commercial and personal use, can use the customer friendly return options in case of a warranty claim or an RMA request (Return Material Authorization).
GN Audio is part of the GN Group that develops intelligent audio solutions that ‘let you hear more, do more and be more than you ever thought possible’. GN Audio already working with Cycleon in Europe, asked for a reliable return service in Australia and potentially other countries outside of Europe as well. Australia is now live, using the dense network of drop-off points and pick-up services. In addition, Cycleon has opened a Return Centre, where Value Added Services can be performed. The services are available via the Cycleon global platform, reporting the details of the returned products. This provides GN Audio with full transparency and information access anywhere in the world so they can take the appropriate action e.g. issuing the correct credit.
GN Audio: “We work with Cycleon because of their expertise and flexibility in Europe and were happy when they were able to offer their services outside of Europe as well. Australia is an important market for us and we will be looking at other potential countries as well” – Martin A. de J. Hartvigsen, Senior Manager, Global Technical Support GN Audio.
The quick and easy setup is now to be further rolled out with more services and other customers, looking for a returns partner in Australia. “Australia is one of the many countries Cycleon is rolling out to, as part of its global expansion strategy and we were very glad to take the first steps with GN Audio A/S trusting us with their returns”; says Jelle Schoenmaker, Vice President Sales at Cycleon.
About GN Audio A/S: Jabra makes life sound better by developing intelligent audio solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible.
We develop an award winning range of wireless headsets for mobile users and both wireless and corded headsets for contact centers and office-based users. With almost 150 years of experience, we are specialists in sound and communications technology and have unrivalled understanding of high quality sound in all its forms - from conversation to music. Jabra is a pioneering innovator of new sound experiences from wired to wireless. About Cycleon: Cycleon is an international Supply Chain and Service Integrator supported by a state-of-the-art Global Reverse Logistics platform. The company reduces the complexity of reverse logistics while enhancing flexibility, transparency and control. Cycleon has a proven track record in developing and executing optimized end-to-end returns solutions, essential to improving and maintaining customer satisfaction and experience. Cycleon is part of the Reverse Logistics Group, specialized in designing and operating both individual and collective take-back systems for products and materials at any time within their product lifecycle. Additionally, RLG helps producers to manage all their environmental compliance activities.